Terms of Service

By purchasing or using a ServiceBrain AI product, you agree to these Terms of Service. If you do not agree, please do not purchase or use our products.

ServiceBrain AI sells digital implementation kits and related digital resources, which may include knowledge bases, prompts, educational material, spreadsheets, templates, testing tools, and setup guides. Our products are delivered digitally; nothing physical is shipped.

After purchase, access or download instructions are delivered through our checkout provider, typically immediately after payment. You are responsible for providing a correct email address at checkout. If you cannot access your purchase, contact us and we will help resolve the delivery issue.

Our products are educational and implementation resources. We do not guarantee revenue, appointment volume, lead conversion, cost savings, or any particular business result. Outcomes depend on your business, your AI platform, your configuration, and how you use the materials.

AI receptionist software is sold separately. Our kits provide the training system, knowledge, prompts, and testing resources — they are not an AI receptionist platform themselves. You will need a compatible third-party AI platform (and any subscriptions it requires) to put the kit into use.

Third-party platforms such as Synthflow, Retell AI, and HighLevel are independent companies and may change their features, pricing, and policies at any time, independently of ServiceBrain AI. We are not affiliated with, sponsored by, or endorsed by these platforms, and we are not responsible for their availability, performance, or changes.

You are responsible for configuring, customizing, and testing your AI system before it interacts with real customers. The Launch Kit includes testing tools and scorecards to help with this, but the final decision to deploy, and the behavior of your deployed AI, remain your responsibility.

Our materials are not a substitute for qualified HVAC professionals, legal advice, safety professionals, or emergency services. Safety and escalation guidance in the kit is a starting framework; you are responsible for adapting it to your company’s procedures, local regulations, and emergency requirements.

All ServiceBrain AI materials, including documents, prompts, templates, and frameworks, are owned by ServiceBrain AI and protected by intellectual property laws. Purchasing a product gives you a license to use the materials as described on our Product License page — it does not transfer ownership.

Each purchase includes a single-business license. The full terms of that license — what you may and may not do with the materials — are described on our Product License page, which forms part of these Terms.

You may not use our products to:

• Resell, redistribute, or publicly share the product files
• Violate any applicable law or regulation
• Misrepresent your business or deceive customers
• Claim ownership or authorship of ServiceBrain AI materials

Prices are shown at checkout and processed by our third-party checkout provider. Payment card details are handled by the checkout provider, not stored by ServiceBrain AI. We may change prices for future purchases; changes do not affect completed orders.

Refunds are governed by our Refund Policy. Because our products are delivered instantly in digital form, they are generally non-refundable once access has been provided, except where required by law or where a verified technical issue prevents access that we cannot resolve. Please review the Refund Policy before purchasing.

Our products are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, ServiceBrain AI will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising from your purchase or use of our products. Our total liability for any claim related to a product is limited to the amount you paid for that product.

You agree to indemnify and hold ServiceBrain AI harmless from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of our products, your deployment of an AI system, or your violation of these Terms.

We may improve, update, or discontinue products over time. Where a product includes future updates, we will make reasonable efforts to provide them, but we do not promise any specific future features.

We may update these Terms from time to time. The “Last updated” date at the top of this page shows the most recent revision. Continued use of our products after an update means you accept the revised Terms.

ServiceBrain AI is operated from the Philippines. These Terms are governed by the laws of the Philippines, without regard to conflict-of-law rules, except where your local consumer protection laws apply. If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with the Privacy Policy, Refund Policy, and Product License, make up the entire agreement between you and ServiceBrain AI regarding your purchase.

Questions about these Terms? Email us at servicebrain.ai@gmail.com.