Question 1

Do I need coding experience?

Accepted Answer

No. The kit is designed for business owners who are not developers. The beginner setup guides walk through the process step by step.

Question 2

Does this include the actual AI receptionist software?

Accepted Answer

No. The kit provides the HVAC training system, knowledge base, prompts, testing system, safety framework, and implementation resources. A compatible AI receptionist platform is purchased separately.

Question 3

Which platforms can I use?

Accepted Answer

The kit includes beginner guidance for Synthflow, Retell AI, and HighLevel Voice AI. The underlying knowledge and prompt files may also work with other compatible AI-agent platforms.

Question 4

Can I use this on a Mac?

Accepted Answer

Yes. The beginner documentation explains common file types and how to use them with tools such as Preview, Numbers, and TextEdit.

Question 5

Is this only for HVAC businesses?

Accepted Answer

This product is specifically designed for HVAC businesses. ServiceBrain AI plans to expand into roofing, plumbing, electrical, landscaping, and other service industries.

Question 6

Can agencies use this for multiple clients?

Accepted Answer

The standard product includes a single-business license. Separate agency licensing will be available.

Question 7

Does this automatically connect to my CRM, calendar, or phone system?

Accepted Answer

No. The Launch Kit trains and configures the AI receptionist. CRM, calendar, phone, and workflow integrations depend on the AI receptionist platform and software stack you choose.

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